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Why You Need a Quality Management System

A true quality management system means you can:

Follow your strategic plan

Train and release new employees

Measure Key Performance Indicators

Improve performance incrementally

Grow your business

Open a new location

Any quality management system is based on a core engine of Plan-Do-Check-Act, which will improve the effectiveness of the operation when applied correctly over time.


Operating environment, stakeholders/competitors, market, leadership and culture; risks and resources.


Sales, design, production and delivery.


Measure your KPIs against the Plan; management team examines the data and decides on actions


Study the causes of KPI shortfalls and determine true corrective actions. Adjust the Plan accordingly.


-- Michael Gerber, The E-Myth Revisited

The system runs the business.
The people run the system.

How are QMS applied in different situations?

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