Why You Need a Quality Management System
A true quality management system means you can:
Follow your strategic plan
Train and release new employees
Measure Key Performance Indicators
Improve performance incrementally
Grow your business
Open a new location
Any quality management system is based on a core engine of Plan-Do-Check-Act, which will improve the effectiveness of the operation when applied correctly over time.
Operating environment, stakeholders/competitors, market, leadership and culture; risks and resources.
Sales, design, production and delivery.
Measure your KPIs against the Plan; management team examines the data and decides on actions
Study the causes of KPI shortfalls and determine true corrective actions. Adjust the Plan accordingly.
-- Michael Gerber, The E-Myth Revisited
The system runs the business.
The people run the system.