Plan-Do-Check-Act in the Real World
For 19 years, I worked in an office for a church denomination putting together a large annual conference – 15 to 24 sites per year, all over the US, all on the same dates, with no allowance for a miss. I worked with a staff of two to four fabulous people, and the rest of the work was done by volunteers at each site. We planned it, wrote a manual covering all the needed functions, trained the local overseers, ran the conference, and got detailed reports from each site about w
PDCA and Lean
Plan-Do-Check-Act is a proven method of finding and implementing improvements. The other type of improvement is to find efficiencies – doing what we do, but with fewer steps and more output. Those efficiencies can make us more money as we run a cleaner operation and service more customers.
