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Costs of Poor Quality

Reducing scrap and rework are always top contenders for a quality objective that we see in audits, which is right and good. But there are many invisible costs that can impact a company even more. As Robert Miller (author of the graphic below) describes “I put employee morale at the top of the list of invisible costs because I believe it is the most under-recognized cost of quality. No one (worth having) wants to do bad work, and if they can’t achieve high quality at work, they check out. While management often blames workers for poor quality, the truth is, it is management’s responsibility to create an environment in which workers can be successful.”

Here’s to a holistic view of quality and increased profitability for all!


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