top of page

How SMART are Your Quality Objectives?

I recently watched Robert Alvarez provide an excellent description of Quality Objectives, and I share this concept with his permission.


ISO 9001:2008, 5.4.1 requires that management set measurable quality objectives. In over 13 years of auditing, I have seen many stated objectives—of which about only 20% are measurable and 10% are measured effectively.


The following generic objectives sound worthwhile and come from great intentions, but they rarely drive effective change:

  • Maintain customer satisfaction

  • Reduce rejects

  • Improve on-time-delivery

  • Increase employee competence

Beware of setting the ideal as a goal. Objectives such as  “100% quality, 100% on-time” has no ramp-up time; consistent perfection is unrealistic. It is far less motivating to measure how short we fell from meeting a goal as opposed to how close we came.


Instead, create objectives and goals that are SMART:


Specific Objective:   Reduce Scrap Measurable

Goal:  by 20% Achievable Realistic Time-based

Due:  by January 2014


One final thought: All employees must be aware of the company’s quality objectives and how they, as individual employees, contribute to them.  Therefore, communicate, evaluate understanding, measure and communicate, and then communicate again!

Comments


Featured Posts
Recent Posts
Archive
Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square
bottom of page