Making audits useful and not just a compliance tool
Maintaining employee involvement in continuous improvement is all about corporate culture.
How SMART are Your Quality Objectives?
ISO 9001:2008, 5.4.1 requires that management set measurable quality objectives.
Even Bakers Use Process Indicators
There are many KPIs available to help management verify the ‘recipe’ is accurate and effective.
Corrective Action vs. Preventive Action
There is a lot of confusion within the quality industry, and especially new companies about these two actions. Let's clear the confusion.
Correction, Corrective Action and Preventive Action: A Differentiation
Corrective action is when I fix a problem and the customer is happy, right? While this may be the way most folks view it, actually there’s
Checking It Twice: Calibration vs. Verification
As the air cools, and we start thinking about Santa’s list, let’s consider one way we check to see if we’ve been ‘naughty or nice’....
