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Why have a Documented Quality Management System?

Isn't it just more paperwork? Well let me ask you this...

  • Are you constantly interrupted by others’ questions?

  • Are you dreading the learning curve of a new employee or temp?

  • Have you had to fix the same problem more than once in the past 6 months?

Most of us “guess” or “figure it out” a couple of times a day (especially if the task is rare or new). But muddling through can cost time, money, focus – efficiency. What if there was a better way? There is! It’s called a documented Quality Management System or QMS. It’s like a company-wide memory aid. A QMS is a set of frequently-updated controlled documents that define what you do and how you do it, so that no one has to guess or reinvent the wheel.

Documenting your systems helps you:

  • make information easily-available, where it is needed, on the best way to do a job

  • make sure that critical activities are done consistently, saving rework or repair time

  • predict your output, both in terms of quality and how long it should take

  • prevent repeat errors by learning from them and updating your process for next time

  • keep improving your methods and processes which impacts efficiency

If you're ready to make things more consistent, its time to define what you do and how you do it, so everyone can stop guessing and start being more efficient.


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