How do I get management to care about Quality?
Quality Control’s job is to make sure that only good products go out the door. But there’s a huge difference between QC and a QMS.
Get to the Root of the Problem!
If you have properly understood a problem, you already know what to do to solve it.
Even Bakers Use Process Indicators
There are many KPIs available to help management verify the ‘recipe’ is accurate and effective.
Environmental Management vs. Social Responsibility
As a nation, we have become more aware that what we do affects the world around us; many companies have initiated environmental initiatives.
Do I need a consultant if we’re just starting a QMS?
When putting a quality management system in place for the first time, you need guidance through the concepts, terms and requirements.
Corrective Action vs. Preventive Action
There is a lot of confusion within the quality industry, and especially new companies about these two actions. Let's clear the confusion.
Correction, Corrective Action and Preventive Action: A Differentiation
Corrective action is when I fix a problem and the customer is happy, right? While this may be the way most folks view it, actually there’s
Planning and Objectives
Did you grow up hearing “what we measure, we achieve”? ISO strongly believes this to be true.
Risk-Based Thinking
Risk-Based Thinking is woven through every section of the new ISO standards.
QMS Processes
The last time most of us focused on defining our processes was when we first documented our system but an annual review can solve problems.
