SMART Metrics for an Engaged Staff
You’ve heard of SMART goals. Would SMART metrics – actually, KPIs (Key Process Indicators) – help our results?
‘Crazy Busy’ or Controlled Busy?
Let’s borrow a practice from the medical profession, and Triage our work.
Adding Depth to Process Audits
Can we strengthen audits to validate processes, resulting in defect-free outputs?
Encouraging Employee Improvement
Good supervisor feedback drives measurable growth.
Staying Awake ...
A recent BBC World article suggests it’s time to rethink the purpose of sleep, and how to meet our body and brain’s needs.
Connectivity Checks
With remote working many connectivity tools have changed. Have you verified the new tools protect your/your customer information adequately?